Some students were given a personal Microsoft account when their school switched from the old program to Office 365.Īnd when these users' organization has an Azure AD tenant, they may have two Microsoft identities with the same email address. IT departments are asking employees to create personal Microsoft accounts with their work email addresses, or in some rare cases bulk-create these accounts for the employees. This could be Microsoft apps or services, Amazon, eBay, etc.Ī handful of Microsoft business services, like MSDN, don't support Azure AD yet and require the use of personal Microsoft accounts Some users prefer to use their work email to sign up for everything, out of convenience. Why? Our research shows four main drivers: We know from our telemetry data that just over 4M people have a personal Microsoft account with a work/school email address as a username. A personally-owned Microsoft account (formerly known as Live ID) used to access Skype, Office or OneDrive and an organizational account (in Azure AD) used to access business services such as Office 365 or Power BI.
Many users have two or more accounts with Microsoft. Today I'd like to tell you about some of the steps we've taken this week to address the overlap between our consumer and enterprise identity systems. It's a complex area and lots of work remains to be done. That will bring together Azure AD and Microsoft account. If you follow this blog you know we're doing a lot of work behind the scenes to build a It's written by Ariel Gordon, the PM in my team who's driving the work to converge sign-in/sign-up experiences between our two identity systems.Īs always, we would love to receive any feedback or suggestions you have! This post shares the details of the next set of work we've done to address this confusion. Releasing our new combined Microsoft Authenticator apps for iOS and Android back in August was the first major deliverable from those efforts. Luckily we've combined those teams and together we are hard at work address these issues. Users and employees want to know why they have two accounts with the same email address?Īll of these issues are the result of Microsoft having two giant cloud scale identity systems built by different parts of the company.
IT Pro want to know if it's ok to ask employees to create Microsoft accounts using their work email addresses or to bulk provision accounts for them. Some of the recurring feedback we're hearing:ĭevelopers want to know how to build apps that support both account types. In particular, we know many of you have pretty strong feelings about this one particular screen: We receive pretty regular feedback about how the split between our cloud identity systems - work/school accounts in Azure Active Directory and personally owned Microsoft accounts (formerly known as "Live ID" accounts) - can make for some pretty confusing user experiences. First published on CloudBlogs on Sep, 15 2016
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